Refund Policy

Last updated 21 August 2026

Placements are not refundable once live. Your ad appears the moment your payment succeeds and your guaranteed window starts counting down straight away — the thing you bought is delivered immediately and in full.

You are not charged if you do not get the board

The board is claimed before your card is touched. If somebody beats you to it in the seconds while you are typing, you never reach payment and there is nothing to refund. If your card fails, the claim is released and the board reopens.

When we will refund you

Despite the above, we will refund in full if:

• You were charged but your placement never appeared on the billboard.
• A fault on our side cost you your guaranteed minimum window — the site was down, or your ad was replaced before your window ended.
• You were charged twice for the same placement.
• We shut the site down while your guaranteed window is still running.

In each of these cases email us and we will refund without argument. We would rather refund you than have you feel cheated over a few dollars.

When we will not

• You were outbid. That is the entire game. Once your guaranteed minimum has elapsed, anyone can take the board by paying a penny more, and it may happen immediately.
• You did not get the traffic you hoped for. You bought a placement, not a result. We do not guarantee clicks, views, or any outcome.
• You changed your mind, or made a mistake in your headline, brand name or link. Everything is shown to you in a preview of the actual billboard before you pay.
• Your ad was removed for breaking the Content Rules. The rules are the condition of the placement. Breaking them forfeits it.

How to ask

Email itsdodomedia@gmail.com with the brand name you used and roughly when you bought. We reply to refund requests within two business days. Approved refunds go back to your original payment method via Stripe and typically appear within five to ten business days, depending on your bank.

Before you open a chargeback

Please email us first. A chargeback on a one-dollar advertising placement costs us considerably more than the placement was worth, and in almost every case whatever went wrong is something we would simply have fixed or refunded if asked.

Questions about any of this? Get in touch or email itsdodomedia@gmail.com.